1. When you call me for an estimate, I ask a number of questions to help clarify what you want and who your target readers are.
2. I review your background material: rough drafts, outlines, previously published material, ads, manuals, what the competition is doing, etc. I'll get back to you with my questions right away.
3. I provide you with a written estimate based on my hourly rate.

How long will it take?
Generally I prefer a two-to-three week deadline, much longer for book-length projects. This gives me time to draft, edit, revise, and polish the copy…and then set it aside for a day or two to give it a final review. However, there will be times when you need the copy yesterday. Because I don't take on more work than I can handle, you  will have the copy on or before your deadline—guaranteed.

What if I ask for changes in the copy?
My hourly rate applies to all revisions with the exception of explicitly designated flat-fee quotes, which include one revision provided: (1) the revision is requested within two weeks of the client's receipt of copy, and (2) the revision does not constitute a change in the original assignment.

Can you manage my whole project?
I can manage a project start-to-finish for clients inexperienced in dealing with printing firms, graphic designers, web designers, and other specialized communications vendors.

Can you write our web pages? Design brochures? Ads?
I write web pages, but I don't code them. If you need a good web designer, I will refer you to some. As for printed material such as brochures, I'm a writer, not a designer. If you need anything beyond a basic trifold, I'll be happy to work with you on obtaining bids from graphic designers, desktop publishers, and printers—whatever your project needs to succeed.